Provider Frequently Asked Questions?
What types of jobs can I expect?
On-demand transfers
Pre-booked appointments
Enquiry/recurring schedules (e.g., dialysis)
Institutional requests (nursing homes, hospitals, MSWs)
Is there a fee to join?
No. Signing up is free. A small platform fee only applies when a booking is confirmed through the platform — no monthly subscription.
How do I get bookings?
When a new request matches your service, you’ll see the trip details in your dashboard. Submit your best offer (price for prebook, ETA for on-demand), and if chosen, the booking is confirmed.
Do I need to keep my dashboard open at all times?
No. As long as you are logged in, new job requests will appear in your dashboard. Currently, notifications are sent via the dashboard. We are also working with our developers to enable additional notification channels (e.g., WhatsApp, SMS, email) for greater convenience.
Can I set my own prices?
No. As long as you are logged in, new job requests will appear in your dashboard. Currently, notifications are sent via the dashboard. We are also working with our developers to enable additional notification channels (e.g., WhatsApp, SMS, email) for greater convenience.
How do I get paid?
Payment is made directly by the requester to you. Getbulance does not handle or process payments.
Do I need to be licensed?
Yes. Only licensed and verified ambulance providers are onboarded to ensure safety and quality of service.
Will I receive a contract?
Yes. A Provider Service Agreement will be issued to you upon registration, outlining platform fees, responsibilities, and data protection.
Will there be training for my staff?
No formal training is required unless specifically requested. Once your application is approved, we will provide a user guide to help your team use the platform effectively. If you still have questions, you can contact us directly for support.
What is the minimum number of resources I need to join?
At least one vehicle and crew. You don’t need a large fleet — even one ambulance can start receiving requests.
Do I need to register my vehicles with Getbulance?
No. You don’t have to register your vehicles with us. As a provider, you just need to ensure that any ambulance and crew you dispatch are licensed, certified, and meet safety standards. This way, joining is quick and hassle-free.
How to sign up
Fill out the sign-up form with your company details, license information, and point of contact.
Our representative will reach out by phone or email to verify your details.
We’ll send you the Provider Service Agreement and guide you through the onboarding steps.
Once confirmed, your account will be activated and you can start receiving booking requests.
Will my sign-up be immediate?
No. After you submit your application, our team will review it. If we need more details, we will contact you by email or phone for verification. The review process usually takes 2 to 5 working days before your account is activated.
Will I be charged if a customer cancels the booking?
If the customer cancels before you accept the job, there is no charge for either party.
If the booking has been accepted by both parties, Getbulance will invoice the job as a confirmed booking. Any cancellation fees or charges at that point will be between you and the customer/institution.
Will my logo appear on the Getbulance website?
By default, yes — as part of onboarding, your company logo will be featured to give visibility to institutions, customers, and event organizers. However, if you prefer not to display your logo, you can opt out during onboarding.
Can I keep my own customers?
Yes. You continue to serve your own customers directly. Getbulance simply provides additional job opportunities — there is no exclusivity
Who do I contact for support?
📩 Email: askme@getbulance.com