Book Ambulance Online in Singapore | Getbulance

Getbulance – Terms of Service (Providers)

Effective Date: 1 June 2019
Last Amended: March 2025

These Terms of Service (“Terms”) govern your access to and use of the Getbulance platform (website and app) operated by Getbulance, a service of Mozzies Pte Ltd (UEN 201914104W) (“Getbulance”, “we”, “us”, “our”). By onboarding or using the Platform as a Provider, you agree to these Terms and to our Privacy & PDPA Policy.

1) Definitions

  • Provider: an independent ambulance/medical transport operator onboarded to the Platform.
  • Customer: an individual end-user or authorised staff of an institution submitting a Booking Request.
  • Booking Request: a transport request submitted by a Customer.
  • Offer: a quotation/response by a Provider to a Booking Request.
  • Confirmed Booking: a booking formed when the Customer accepts the Provider’s Offer in the Platform.
  • Commission: the platform commission payable by Provider to Getbulance on each Confirmed Booking, as specified in Provider Onboarding or written agreement.

2) Nature of the Service

  • Getbulance is a booking hub/marketplace, not an ambulance operator.
  • Providers are independent contractors, not our employees, agents, or partners.
  • You are solely responsible for licensing, equipment, staffing, clinical/safety compliance, punctuality, and service quality.

3) Onboarding, Eligibility & Account

  • Provide accurate company details: name, UEN, licences/approvals (numbers & expiry), insurance, dispatch/billing contacts, fleet capabilities.
  • Keep documents current; promptly update changes (e.g., licence renewal).
  • We may create an initial account for you and issue a temporary password. You must change this password on first login.
  • For security:
  • Passwords are stored in encrypted form only; we do not keep or know your actual password.
  • You are fully responsible for safeguarding your login credentials.
  • Any activity under your account will be treated as authorised by you.
  • Maintain account security; immediately notify us of any unauthorised use or breach.

4) Compliance & Standards

  • Hold and maintain all licences/approvals required by law/regulators.
  • Ensure crew qualifications, medical equipment, vehicle standards, and infection control meet applicable requirements.
  • No emergency misuse: do not solicit 995-type emergencies via the Platform.
  • Cooperate with reasonable audits/verification (documents, incident reviews).
  • Insurance: maintain adequate public liability and relevant motor/medical malpractice cover; furnish proof on request.

5) Offers & Confirmed Bookings

  • Before Customer acceptance, you will see limited/non-identifying details to quote fairly.
  • An Offer must clearly disclose price components (base fare, surcharges, waiting, stair-carry, after-hours, tolls/parking, add-ons, return trip terms) and availability window.
  • When the Customer accepts, a Confirmed Booking is formed between you and the Customer. Honour your confirmed slots and pricing.

6) Service Delivery

  • Arrive within the stated window; communicate delays promptly through provided contacts.
  • Verify patient and job details on scene (incl. masked IC/FIN checks where applicable).
  • If conditions are unsafe or materially mis-stated, you may pause/refuse with reasons documented in the Platform and notify the Customer.
  • Record job completion and any extra charges (per your Offer) transparently.

7) Pricing, Invoicing & Settlements

  • Customer payments: unless otherwise stated, Customer pays you directly (or your chosen processor).
  • Commission to Getbulance: you will pay Commission on each Confirmed Booking, per your Provider Onboarding or written agreement
  • Invoicing:
    • You may invoice Customers for transport charges.
    • Getbulance may invoice you monthly or per job for Commission.
  • Set-off: where integrated payments are used, we may net Commission before remittance.
  • Taxes: you are responsible for your taxes (e.g., GST) and for issuing tax-compliant invoices.

8) Changes, Cancellations & No-Shows

  • State your change/cancellation/no-show policy in Offers or profile.
  • Apply policies consistently and in good faith.
  • If you must cancel, do so promptly; repeated cancellations or poor punctuality may lead to ranking penalties or suspension.

9) Ratings, Reviews & Quality Signals

  • Customers may submit ratings/reviews.
  • We may display aggregated performance metrics (e.g., acceptance rate, on-time rate, cancellation rate).
  • You may respond professionally to reviews; abusive or retaliatory conduct is prohibited.

10) Data Protection

  • Comply with PDPA and our Privacy & PDPA Policy when handling personal data received via the Platform.
  • Use personal data only to price, schedule, and complete Confirmed Bookings; do not use it for unrelated marketing without consent.
  • Implement reasonable security (access controls, confidentiality for crew).
  • Delete or anonymise data when no longer needed for legitimate purposes.

11) Intellectual Property & Branding

  • Platform software, UI, trademarks, and content are owned by or licensed to Getbulance.
  • You may reference “Getbulance” purely to indicate marketplace participation; no rights to use our marks beyond that limited reference without written permission.

12) Platform Rules

  • No scraping, reverse engineering, bulk harvesting, or circumvention of workflows.
  • Don’t attempt to bypass the Platform to avoid Commission on Platform-originated Confirmed Bookings.
  • We may apply technical and ranking measures to protect Platform integrity.

13) Suspension & Termination

  • We may suspend or terminate Provider access for: repeated cancellations, poor safety, licence/insurance lapses, fraud/abuse, PDPA breaches, or material breach of these Terms.
  • You may terminate with written notice; outstanding Commission and lawful data obligations survive termination.

14) Warranties & Disclaimers

  • The Platform is provided “as is” / “as available.”
  • We do not warrant uninterrupted availability, new job volumes, or that any particular Booking Request will be received or accepted.
  • We do not control Customer conduct or premises conditions.

15) Liability (point-form)

To the fullest extent permitted by law:

  • Getbulance is not responsible for any indirect, incidental, special, exemplary, or consequential losses (including lost profits, revenue, goodwill, data).
  • Getbulance is not liable for your acts/omissions or those of Customers/third parties.
  • Our total aggregate liability to you for all claims related to the Platform is capped at the greater of SGD 200 or the total Commission you paid to Getbulance in the three (3) months before the event giving rise to the claim.
  • Nothing limits liability that cannot legally be limited (e.g., fraud, wilful misconduct).

16) Indemnity

You agree to indemnify and hold harmless Getbulance and its officers/employees from claims, losses, and costs arising from:
(a) your breach of these Terms; (b) violation of law or third-party rights; (c) service incidents or injuries attributable to your operations.

17) Confidentiality

  • Non-public information disclosed by us (including platform metrics, business plans, security controls) is confidential.
  • Use it only for operating on the Platform; do not disclose without our written consent, except as required by law.

18) Changes to the Platform & Terms

  • We may update features or these Terms periodically.
  • Updated Terms will be posted with a new “Last Amended” date; continued use constitutes acceptance.

19) Governing Law & Dispute Resolution

  • Governed by the laws of Singapore.
  • Parties submit to the exclusive jurisdiction of the Singapore courts. If eligible, parties may use the Small Claims Tribunals.

20) Contact

Getbulance (operated by Mozzies Pte Ltd, UEN 201914104W)
📧 Email: askme@getbulance.com